FAQ

We understand concerns around Coronavirus and are taking extra precautions for our family, friends and clients to ensure we all stay as healthy as possible. The protocol we have in place is consistent to prevent the spread of any time of germs or bacteria. We wash our hands and use anti-bacterial sanitizer several times and in between sittings. We spray our shoes with disinfectant in between homes. We believe in no contact with people or other pets we may encounter while your pets are in our care, including dog walks. We use your tools, including leash, collar, harnesses, etc., so as to not share them with other pets in other homes.

Absolutely ! We recognize one PAW does not fit all and we are willing to work with you to identify what best fits the needs of you and your pets.

When we book your services, we reserve exclusive time for you and your pets and have likely turned away other Clients during this time. We do appreciate as much notification as possible of any cancellation or change in scheduled services. We will absolutely work with you if you need to cancel however we reserve the right to charge a cancellation fee for services cancelled with less than required notice prior to the scheduled service. Specific details are listed in our Services Agreement.

All of our sitters are insured, bonded and have cleared a background check.

Our sitters are trained in important pet sitting and pet behaviors. They maintain up to date certifications in Cat/Dog CPR and First Aid. In addition, they go through our on-the-job training program with an expert sitter prior to conducting solo visits.

YES! We offer In-Client-Home pet care services. Quite often, a change in routine is tough on pets, especially if they’re already anxious or reactive. They may not adjust well if they have to bounce back and forth between their familiar home surroundings and another facility or home where everything is different. And potentially, other pets from other homes/packs are present. We offer a solution where they experience less change, and less change means less stress. A stress-free pet is a happy pet.

YES!  In addition to our In-Client-Home services, we offer high quality Kennel Stays at our facility at 2118 Cincinnati Ave., Lebanon, Ohio (previously operated by Cathy as Dwire’s Country Kennel until her retirement at the end of 2023).  Our kennels are one of the best in the area by way of cleanliness and the amount of companionship time we spend with your dogs.

Dogs and cats are our most popular clients; however, we also care for small caged pets, birds and fish. Depending on the type of pet you have, we may be able to help. Contact us for more detail.

Our client reviews speak for themselves. We encourage you to check us out on Google, Facebook and our website before making a decision to hire us. If you’re still not convinced, we are happy to put you in touch with some of our clients who will be happy to recommend us.

We work as a team so we have backup support in place in the event your scheduled sitter is delayed or has an emergency. I will visit with you at the Meet-and-Greet to get to know you and your pets … and give you and your pets the opportunity to get to know me. We will then assign the perfect pet sitter for your pets. When someone from my team is assigned to support your schedule, I have them join me on a visit or two before they conduct a visit solo so I can do introductions for them with your pets.

We are licensed, insured, bonded and have clear background checks. We require our team to go through various trainings and certifications. All sitters maintain a current Pet First Aid and CPR certification. I have a high standard for the pet care I use for my own pets and an even higher standard for yours so I only want the best on the team!

Yes, we are insured through Business Insurers of the Carolinas, a provider of insurance coverage specifically designed for pet care professionals since 1992. Additional details are available upon request.

If you would like to become a Holy Paws client, it’s easy! Click on the “REQUEST A FREE MEET AND GREET”, fill out the contact form and we’ll call you soon.

For daily visits for pet parents who are only gone during the day, a garage or entry code is sufficient; however, please recognize these devices can fail for various reasons; therefore, a physical key is preferred. A physical key is required for travelling pet parents. Entry devices should be provided during our face-to-face Meet-and-Greet. One entry device pick-up visit and one drop-off visit is complimentary per client, however, additional pick-up/drop-off visits are charged a fee.

We would love that, and you have the option using the Time-to-Pet mobile app or online client portal.

We always reserve time after your last visit just in case you need us to go back to your home in the event you are delayed returning. We do ask for a communication confirming your return, and if we don’t hear from you, you will hear from us!

Following each visit we will provide a report/message including photos and details of the how things went through the Time-to-Pet app or online portal. In the event something urgent occurs during a visit, we will reach out via phone or text.

Don’t see a service you need or can’t find an answer … contact us and we’ll help.

Once you have setup your client profile on the Time-to-Pet mobile app or online client portal and signed all required agreements, you can request bookings. In addition, you can always contact us via phone/text at 513-218-8084 or email at belindasholypaws@gmail.com.

We diligently review the local market to ensure our pricing is in line with other professional pet sitters in our area. As a result, we strive to ensure we are providing the best possible pet care available and set our prices accordingly.

Our services are fully customizable according to your pet’s needs. Contact us and together we will build the best care plan possible for your family pets.

Pet sitting in your home is the ultimate in luxury and comfort for your pets and convenience for you. For homes with multiple pets, we are especially cost effective when compared to placing your pets in a kennel or boarding facility. For pets with anxiety, allowing them to stay in the comfort of their own home environment is priceless. We are a professional business with high quality standards in how your pets should be cared for. We build a strong foundation for our sitters through training to set them up for success as they do what they love … care for your family pets. We continually demonstrate reliability, capability, and dependability with our clients. With all we offer as professionals, our clients are often surprised at how inexpensive this level of care can be.